REPAIR SERVICE:

100 Days Warranty: Repair and replacement parts

Repair workmanship and replacements parts supplied by Mobile Life are covered by ML100 (except for those listed below and in the 60 Days Warranty Terms) , there is no registration required, unless otherwise specifically stated by our technician. Mobile Life warrants the repair services against defects in repair materials and workmanship when repaired device is used normally for a period of ONE HUNDRED (100) DAYS from the date of repair (“Warranty Period”).

This Warranty does not apply to any repair materials, software and services NOT provided by Mobile Life. This Warranty only applies to damage caused by service (including upgrades and expansions) performed by a representative of Mobile Life. Future accidents that occur AFTER our repair are NOT covered under this Warranty. We only cover issues due to Mobile Life's own parts and services.

This Warranty does not apply:

(a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;

(b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports or screens unless failure has occurred due to a defect in materials or workmanship;

(c) to damage caused by accident, abuse, misuse, fire, liquid contact such as water or liquid cleaner, or other external cause;

(d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of MOBILE LIFE;

(e) to a repaired device that has been modified or repaired after being serviced by MOBILE LIFE;

(f) to defects caused by normal wear and tear or otherwise due to the normal aging of the device.

60 Days warranty: 

Folding device - Repair & replacement, Motherboard repair, iPhone LCD white/yellow/green screen repair, modification work such as on/off button repair and for repair service with no part replacement involved.

Claim Process: Keep the original receipt as proof of warranty, promptly inform us of any issues, return the device to our store for evaluation and repair within the warranty period. Customers are responsible for data backup before submitting devices for repair. 

Extension: No warranty extension for re-serviced or replaced parts. 

Void Conditions: Warranty becomes void if the device shows signs of physical or liquid damage, or is repaired by third party post-repair. 

Refund Policy: Full refund if the recurring issue is deemed not repairable within the warranty period. 

Risk Acknowledgment: Client accepts risks of power loss, data loss, and loss of water resistance in water-resistant devices during repair. 

Final Decision: The final diagnostic and decision regarding repair eligibility rest with our technical team. 

Customer Acknowledgment: By availing of our repair services, customers acknowledge and accept these warranty terms and conditions. 

Effective Date: These terms are effective from the date of the original receipt and are subject to change without prior notice.

PRODUCTS:

1. Wear and Tear Accessories:

• Products: Tempered glass screen protectors, mobile phone cases/covers.
• Policy: No return, refund, or exchange is allowed for wear and tear products.
• Customer Responsibility: Customers must check for defects before leaving the shop.

2. Power Banks:

• Warranty: 3-month warranty for functional failures.
• Policy: Exchange only, with no physical damage to the product.
• Requirements: Original packaging and receipts must be provided for the exchange.

3. New Phones:

• Warranty & Policy: Follow the supplier’s warranty policies, return, refund, and exchange terms.
• Service: Manufacturer’s service center handles warranty claims.

4. Second-hand Phones:

• Warranty: 1-week warranty for functional issues.
• Policy:
• No exchange or refund for phones with physical damage.
• Free repair, full refund, or exchange provided if a quality issue is identified within the warranty period.
• If no quality issue is found (e.g., Wi-Fi connection problems), no refund or exchange will be given.

5. Car Holders:

• Warranty: Free exchange within 3 months from the purchase date if a product quality issue is identified.
• Policy: Refund will be provided if requested by the customer if under warranty.

6. Charging Cables & Adapters:

• Warranty: 3 months from the purchase date for functional issues (e.g., unable to charge).
• Policy:
• Exchange is preferred. Refund will be provided if insisted by the customer.
• Only one exchange per item is allowed.
• If the replacement item is of higher value, the customer must pay the price difference.

PROCESSING TIME FOR EXCHANGE AND REFUND

Promptly following Mobile Life’s receipt of the returned product, we will review the request and if return for refund is accepted, the amount paid for the returned product (less any shipping costs/expenses related to the original purchase, which are non-refundable) will be credited to the payment method you used to make the original purchase or other methods if requested by the customer. Notwithstanding the foregoing, Mobile Life does not control when a specific company processes a chargeback transaction. You are responsible for contacting your financial institution if you have questions about the status of the refund. If return for exchange is accepted, the replacement item will be delivered to you in 3 to 5 business days, depending on stock availability and delivery schedule.