We take such matters very seriously and will look into individual cases thoroughly. Any item that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected item and your D.O (Delivery Order) to us at general@mobilelife.com.sg. We regret to inform you that no refunds will be given for orders that does not fall under the below categories.
1. In the event that the item you've received is unsatisfactory in any way you perceive, we will require photo proof of the item and your D.O (Delivery Order) as well and you may be required to send us back the item for close inspection and review before a decision is made to re-send a new item to you at no cost, subject to availability. The postage cost will be absorbed by us after we receive the returned item.
2. In the event that you've received the wrong item, we will require photo proof of the wrongly sent item and D.O (Delivery Order) and after reviewing, we'll re-send the correct item to you at no cost, subject to availability.
3. In the event you've received your order with a missing item, we will require you to email us a clear photo proof of your D.O (Delivery Order) to general@mobilelife.com.sg and after which, kindly give us a call at (+65) 98569218 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing item to you at no cost, subject to availability.
Defective item or wrong item sent is eligible for exchange or refund. Product should be returned in its original packaging complete with all accessories.
Alternatively, you can make exchange or return at our retail shops or main office, addresses of which are shown below. Please make your request through text message or email before coming down.
